Tele-Max Around-the-clock telephone access to your account.
Stay in touch with your accounts 24/7 using the keypad on your telephone. With Tele-Max you can dial up any time for balance inquiries, transfers, and withdrawals via check, and to use E-Pay. A Max-Code is required to access your account information. To request your Max-Code call us and we will order one for you.
There are two ways to access Tele-Max. You may use Tele-Max Direct Dial at 360.756.7777, or call the Credit Union and press extension 4.
Enter your account number and the first 2 letters of your last name followed by the pound (#) key. For the letters Q and Z, use the zero (0) key followed by #. Enter your Personal Identification Number (Max-Code) followed by #. A second PIN is required for any transfer of funds to a different account number or withdrawal of funds in the form of a check. For all other transactions (inquires, same-account transfers, etc) no additional PIN will be necessary.
To end the call press star until you hear "goodbye".
Inquiries: For Account Inquiries - press 1
Specific Account Information (enter account type) - press 1
Account Balances - press 2 • savings & checking balances - press 1 • loan balances - press 2 • certificate balances - press 3 • all account balances - press 4 • escape - press star
Cleared Checks, Deposit & Withdrawal
Information - press 3 • cleared checks - press 1 • deposits -press 2 • withdrawals - press 3 • specific cleared checks - press 4 • escape - press star
Dividend Information (enter account type) - press 4 • dividend paid this year - press 1 • date/month last dividend paid - press 2 • dividend paid last year - press 3 • escape - press star
Loan Information (enter account type) - press 5 • loan payment (amount, next due date, past due) - press 1 • loan payoff amount - press 2 • mortgage information - press 3 • escape - press star
Payroll Information - press 6 • last payroll deposit - press 1 • escape - press star
Option 7 is not available.
Tax Information - press 8 • dividends paid this year & tax withholding - press 1 • dividends paid last year & tax withholding - press 2 • escape - press star
Transfer Funds: To Transfer Funds - press 2 • transfer to another account type - press 1 • transfer to another member’s account - press 2 • transfer to member service representative - press 4 • escape - press star
Withdraw Funds: To Withdraw Funds - press 3 • request a check for yourself - press 1 • escape - press star
Option 4 is not available.
Other Services: For Other Services - press 5 • change your password - press 1 • estimate a loan payment - press 2 • change your security code - press 3 • transfer to member service representative - press 4 • escape - press star
Re-enter a member number - press 6
WECU will never initiate contact with you online to ask for any sensitive personal information (i.e. your Social Security Number, VISA PIN number, VISA card number, etc). If any similar request is sent to you online, it is from a fraudulent source. If you are ever asked for this type of information, please contact us immediately.
