Coronavirus (COVID-19) Update

Branch Access Update

Amid ongoing concern about the Coronavirus (COVID-19), our top priority is the health, safety, and well-being of our members and employees. Our drive-ups remain open and you can schedule branch appointments for safe deposit box entry, notary and signature guarantee services, large cash transactions, new debit and credit cards, new accounts, account updates, loan transactions, wire transfers, and coin machine use. Bellis Fair, Sudden Valley, and Fairhaven branches remain closed. You can book appointments easily on or by calling us at 800-525-8703.

If you visit a branch, here is what you can expect.

  • Branches are cleaned regularly, and we wipe down surfaces throughout the day.
  • Staff practice social distancing, wear masks, and sanitize between transactions. We do not come to work sick and we wash hands frequently.
  • We require that you wear a face mask during your visit and we ask you to follow staff direction for directional flow and spacing. Please do not visit a branch if you are sick and sanitize your hands when you do come into a branch.

Our Home Loan Center and Business Banking Center remain open by appointment only. You can also always reach out to our Contact Center, and you can connect with us digitally, 24/7, through Online Banking and our Mobile App. Check out our DIY banking options.

We understand that this situation has created financial difficulties for many individuals and businesses. If you have been negatively impacted by the Coronavirus and need assistance, please check out our relief programs, Paycheck Protection loans, and Government stimulus check information.

Finally, as a reminder, it’s important to recognize that fraudsters may try to exploit this public health crisis for their benefit. Be aware that a legitimate organization will never ask for your social security number, bank account numbers, or personal information over the phone. When in doubt, hang up.

Volunteers stack cans and bottles of water in a box.

Local helps local.

During this uncertain time, it’s never been truer that we are in this together. That’s why we’ve pledged $30,000 to three local foundations, Chuckanut Health Foundation, United Way of Whatcom County, and Whatcom Community Foundation, all of which are working to help meet the basic needs of our most vulnerable community members.

Safe, Secure, Solid

As a local credit union, founded in 1936, we’re honored to offer our members a safe place to save and borrow, especially during uncertain times. Together, we are now 130,000 members strong, and growing. Thank you for being part of it.

Your safety and well-being is our top priority.

We are diligently following the Centers for Disease Control (CDC) guidelines to appropriately respond to the COVID-19 public health threat. We are also actively monitoring recommendations by local health officials.

Thank you for your patience and understanding as we continue to make decisions and adjust plans to protect our members and employees on this constantly evolving issue.

Watch out for scams!

The Federal Trade Commission says to be on the lookout for scams that take advantage of fears surrounding the Coronavirus.

Learn More