Member Experience Center

A message from our president/ceo
To all our members,

As a WECU member, you trust us with your financial future. This is an incredible honor that we do not take lightly. It is with this trust in mind that we are committed to doing right by you every day, pushing to provide you with your ideal banking experience, recognizing we are stronger together.

2018 was a year of change. We honed our voice with a new brand, updated our website, and laid a foundation of technology that allows us to adjust to our membership’s evolving needs.  Our work is far from over! As with any change, comes learning, and we are learning a lot.

With our mission in mind, to make a meaningful difference in the lives of our members, we are dedicated in continuing our work to support you, to improve the member experience and deliver the services that you have come to appreciate and expect. We aim to be your financial service partner of choice.

So, what are we doing? Making repairs and continuing our build. As fast and completely as possible.

Ideas for future enhancements?  Let us know below.

Warmly,

Jennifer K
Jennifer Kutcher
President/CEO

Release Notes

This is where you can find an ongoing list of all the enhancements we've made so far. Big or small, this page has them all.
View Notes

What's Next

We're constantly looking to make banking with WECU the absolute best it can be. Here's a sneak peek at what's to come.

Online Banking

Loan Payment Breakdown

When you view your loan inside WECU Online Banking, you’ll see all the details to make sure you know the ins and outs of how your payments are applied. Soon you’ll be able to see the amount applied to principal, interest, fees, and/or escrow all under your transaction history.

Online Banking

More Credit Card Details

It seems that lately, more and more members are choosing to use their credit cards for everyday purchases. This means it is even more critical that you have the information you need to budget how you need to. On the docket for a future enhancement is even more detail about your credit card transactions, payments, and more.

Online Banking

Debit Card Control

A big pet peeve of ours is card fraud. That’s why we provide the tools to take matters in your own hands. Just like your credit card, you’ll be able to turn your debit card off and on at a moment’s notice.

Business Banking

ACH Origination

Here’s one just for our Business Banking members – we’re excited to share that you’ll soon be able to originate ACH transactions (like direct deposit for your employees) straight from WECU Online Banking.

Let us know if we're missing something important to you.

Complete the form below with details on what you’d like to see. We’re collecting all the responses to help us plan for the things most important to you.

Keep in mind that if you would like a team member to get back to you, please use the contact form located on our Contact Us page. Also, please do NOT include sensitive information such as your account number.