Our Commitment to the Future of Your Credit Union

As a WECU member, you trust us with your financial future. This is an incredible honor that we do not take lightly. It is with this trust in mind that we are committed to doing right by you every day, pushing to provide you with your ideal banking experience.

2018 was a year of change. We honed our voice with a new brand, updated our website, and laid a foundation of technology that allows us to agilely adjust to our membership’s evolving needs. Along the way we hit a few bumps that caused some of our members a bit of stress and heartache.

With our mission in mind, to make a meaningful difference in the lives of our members, we are continuing our work and will not stop until we reaffirm our place as a trusted partner and financial services provider of choice.

So, what are we doing? Making repairs and continuing our build. As fast and completely as possible.

Welcome to the Member Experience Center

The Member Experience Center is your one-stop shop for information on the many enhancements, large and small, that we are making. We’ll be adding updates as often as needed, so make sure you’re not a stranger.

Don’t see something on the list below that is important to you? Check out the form at the bottom of the page and share your best and brightest ideas and we’ll see what we can do.

A Look At What's Already Been Done

A few things we have checked off our list on our never ending quest to provide the best member experience.

Additional Contact Center Resources

Your time is valuable and the wait times when you call are a bit longer than our standards, so we’ve added trained staff to help you out. Faster.

Quicken and QuickBooks

A few of our members were reporting issues with how information was presenting in Quicken and/or QuickBooks. We made some changes that should improve things for you and we continue to work on a few of the other remaining pieces to get it where you need it to be.

User-Friendly Descriptions

When taking a look at your transaction history, things should now be a bit clearer for you. No jargon here! As a bonus, this applies to all transactions in Online Banking – past, present, and future.

What’s next on the launch pad?

More Detail in Online Banking

For those who take a more hands-on approach to their budget, we’re adding more detail to transactions, more loan information, and better descriptions to activity. Whether you’re a scanner or play-by-play type, you will know exactly what the state of your budget is.

A Better eStatement Experience

This should be simple. We understand and completely agree. Rest assured that we are working diligently on improving navigation, so you can quickly find the information you need.

Debit Card Control

A big pet peeve of ours is card fraud. That’s why we provide the tools to take matters in your own hands. Just like your credit card, you’ll be able to turn your debit card off and on at a moment’s notice.

Let us know if we are missing something important to you.

Complete the form below with details on what you’d like to see. We’re collecting all the responses to help us plan for the things most important to you.

Keep in mind that if you would like a team member to get back to you, please use the contact form located on our Contact Us page. Also, please do NOT include sensitive information such as your account number.