ATM Security

Help keep you and your account safe with these ATM security tips!

ATM Personal Safety Tips

Be aware of your surroundings. If you see anything that looks suspicious occurring around an ATM, don’t use the ATM. Instead, report suspicious activity to local law enforcement.

  • If it is dark out, only use ATMs in well-lit areas.
  • Do your best to conceal the ATM’s keyboard when you enter your PIN.
  • Don’t linger at the ATM after your transaction has been completed.
  • If you are using a drive-thru ATM, make sure your doors are locked, and your windows are rolled up.

Skimming Devices

Card skimmers are devices that are typically placed over the card reader on an ATM or on a gas station’s card reader. Card skimming devices are designed to steal the data on a card’s magnetic stripe. Once the data is stolen, scammers use it to make purchases online or they sell the information.

There are a few things to look for that may indicate the presence of a skimming device:

  • Does the card reader shift around or seem like it’s not fully attached?
  • Do you notice any adhesive around the card reader?
  • Does the reader look out of place? If you’re at a gas station, does it look different than the other readers?
  • Does the PIN pad look like it has been covered over? This could indicate the presence of a device laid over the PIN pad designed to steal your PIN number.
  • If you notice anything unusual about an ATM or a gas station pump card reader, do not use it. Instead, notify the business that is responsible for the operation of the device.

How to Protect Yourself

  • Ensure your contact information is up-to-date, including your cell phone number and email address, so that we can easily reach you if potential fraud were to occur on your debit or credit card.
  • Regularly review your statement(s) or online banking account for unauthorized transactions and contact us immediately if you discover fraudulent activity.
Contact Us

If you suspect someone has gained unauthorized access to your account, contact WECU immediately at 800-525-8703.

To report a card lost or stolen after hours, call 866-767-0814 (credit) or 844-909-1628 (debit).

If you are traveling outside the U.S. call collect at any time 415-805-4639 (credit) or 415-805-4713 (debit).

Report Fraud

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