Security and Fraud

WECU’s website and online banking employ up-to-date industry-standard security controls. We constantly assess our products and services to ensure that we maintain a high level of security, because safeguarding your information is job number one here. Report Fraud

How does WECU monitor and respond to potential card fraud?

WECU’s VISA Cards are monitored for fraud detection 7 days a week, 24 hours a day.

You may be contacted by VISA DPS via text or phone, WECU’s card fraud monitoring system, to verify that your transactions are valid. You will be asked to verify the dollar amount and merchant location of the transaction. If charges are valid, you may continue to use your card. If charges are confirmed unauthorized, your card will be blocked to prevent any further fraudulent activity. Contact WECU immediately to report the fraud and order a replacement card.

At no time will you be prompted to give your account number(s), PIN, expiration date, full social security number, or CVC three-digit code on the back of your card. Do not give this information to anyone.

Contact Us

If you suspect someone has gained unauthorized access to your account, contact WECU immediately at 800-525-8703.

To report a card lost or stolen after hours, call 866-767-0814 (credit) or 844-909-1628 (debit).

If you are traveling outside the U.S. call collect at any time 415-805-4639 (credit) or 415-805-4713 (debit).

Report Fraud

We are excited to help you on your home ownership journey!

The first step is to create an account for your customized Real Estate experience.

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