Digital Security

Protecting yourself online can seem like a daunting task, here are several tips that will help you to stay safe.

Ways to Protect Yourself Online

  • Always use a complex password and avoid using the same one across multiple sites. Wherever possible, use passphrases such as “The quick brown fox jumps over the lazy dog”.
  • Don’t share your account information, including passwords, PINs, etc. with anyone.
  • Only access your account from trusted devices. Avoid accessing your account from shared devices in hotels, libraries, etc.
  • Make sure to log out of Online Banking before leaving your computer unattended.
  • Be cautious when using public Wi-Fi. Avoid logging into highly sensitive sites, such as Online Banking, when the Wi-Fi is public and open to everyone.
  • Ensure that your devices, including operating systems, browsers, and software, stay up to date.
  • Install a trusted antivirus solution on computers and mobile devices and ensure that it stays updated and in working order.
  • For mobile devices, only download apps from trusted sources and pay careful attention to the permissions that an app requires. Malicious apps may be designed to steal your information. Even for trusted apps, turn off or limit any unnecessary permissions.
  • To detect identity theft early, it’s important to monitor your credit report for unusual activity. To obtain a free annual credit report, visit:

What to do if you believe your WECU account has been compromised

  • If you suspect that you’re the victim of identity theft, or you notice unusual transactions on your account, contact WECU immediately at 360-676-1168 or 800-525-8703 (Mon-Fri 8am—6pm; Sat 9am—1pm).
  • To report a lost or stolen credit or debit card after hours, call 800-682-6075.
  • If you are traveling outside the U.S. (call collect at any time): 1-206-352-4954
  • Additional resources on recovering from identity theft can be found on the Federal Trade Commission’s Website at:
Contact Us

If you suspect someone has gained unauthorized access to your account, contact WECU immediately at 800-525-8703.

To report a card lost or stolen after hours, call 866-767-0814 (credit) or 844-909-1628 (debit).

If you are traveling outside the U.S. call collect at any time 415-805-4639 (credit) or 415-805-4713 (debit).

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