Fraud Prevention
Learn how to spot common scams, protect your personal information, and respond to fraudulent activity.
Security and Fraud
WECU’s website and online banking employ up-to-date industry-standard security controls. We constantly assess our products and services to ensure that we maintain a high level of security, because safeguarding your information is job number one here.Please note that you may receive text survey requests from WECU at (833) 487-0791. This number is for surveys only and cannot receive messages. We will never ask for personal information. Report Fraud
Recent Fraud Alert Scammers are impersonating WECU by spoofing our number, or calling from other local numbers, claiming to be WECU in text messages and phone calls. They claim to detect fraud on your account to trick you into sharing sensitive information.
Please remember: WECU will never—
- Ask for your online banking username, password, or full card number via phone, text, or email
- Pressure you to click suspicious links or act urgently
If something feels off: Stop. Don’t respond. Call us directly at 800-525-8703 to verify.
Staying alert is the best way to stay safe.
How does WECU monitor and respond to potential card fraud?
WECU’s VISA Cards are monitored for fraud detection 7 days a week, 24 hours a day.
You may be contacted by VISA DPS via text or phone, WECU’s card fraud monitoring system, to verify that your transactions are valid. You will be asked to verify the dollar amount and merchant location of the transaction. If charges are valid, you may continue to use your card. If charges are confirmed unauthorized, your card will be blocked to prevent any further fraudulent activity. Contact WECU immediately to report the fraud and order a replacement card.
At no time will you be prompted to give your account number(s), PIN, expiration date, full social security number, or CVC three-digit code on the back of your card. Do not give this information to anyone.
Security Essentials
Stopping fraudsters in their tracks is easier if you understand how they operate.
Digital Security
Protect yourself from cyber threats with our comprehensive guide to digital safety.
Social Engineering
Learn how to recognize common tactics used by cybercriminals, protect your sensitive information, and safeguard your online accounts.
Identity Theft
Learn how to protect your sensitive data, spot fraudulent activity, and respond quickly to identity theft.
Cyber Security
Learn how to secure your passwords, avoid email scams, and stay safe on social media.
ATM Security
Protect yourself with our comprehensive tips on ATM security.
Contact Us
Report Fraud
If you suspect someone has gained unauthorized access to your account, contact WECU immediately at 800-525-8703. TTY 800-833-6388
To report a card lost or stolen after hours, call 866-767-0814 (credit) or 844-909-1628 (debit).
If you are traveling outside the U.S. call collect at any time 415-805-4639 (credit) or 415-805-4713 (debit).
News and Resources
Protecting Yourself from ATM Skimmers
Don’t become a victim of ATM fraud. Follow our ATM security tips to keep your money safe.
Text Scams - What is Smishing?
One way in which scammers take advantage of our reliance on the use of our mobile phones is through text scams, also called Smishing.
Phone Scams - What is Vishing?
One way in which scammers take advantage of our reliance on the use of our mobile phones is through phone scams, also called Vishing.